Confident Swimwear FAQs

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and Apple Pay. All transactions are secure and encrypted.

Is my payment information secure?
Absolutely. We use industry-standard SSL encryption technology to protect your personal and payment information. We do not store your full credit card details on our servers.

Do you offer payment plans?
Yes, we offer payment plan options at checkout through trusted third-party providers. These allow you to split your total into smaller installments. Look for the relevant option at checkout to see if you qualify.

When will my card be charged?
Your payment method will be authorized and charged at the moment you place your order.

Shipping & Delivery

Where do you ship from?
All orders are shipped from our fulfillment center.

What are my shipping options and costs?
We offer several shipping options at checkout, including standard and expedited services. The cost is calculated based on your delivery address and order size and will be displayed before you finalize your purchase.

How long will it take to receive my order?
Processing times are detailed on our website. Once shipped, delivery timelines depend on your selected shipping method and destination. You will receive a tracking notification via email once your order is on its way.

Can I change my shipping address after ordering?
We can only modify shipping addresses if the request is made before the order has entered the packaging process. Please contact us immediately if you need to make a change. We are not responsible for orders shipped to an incorrect address provided at checkout.

Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary. You will see available options and costs for your location during checkout.

My tracking says delivered, but I don’t have my package. What should I do?
First, please check around your delivery location, including with neighbors or household members. If the package cannot be located, please contact your local carrier directly with your tracking number for more detailed information. If further assistance is needed, you can reach out to us.

Returns, Exchanges & Refunds

What is your return and exchange policy?
We offer returns and exchanges for unworn, unwashed items with original tags attached within a specified period from delivery. Final sale items are not eligible. Please refer to our detailed Return & Exchange Policy for complete instructions and timeframes.

How do I start a return or exchange?
Initiate the process through the portal on our website. You will need your order number and email address. All returns require authorization.

Are there any return fees?
Please consult our Return & Exchange Policy for information on any applicable fees or deductions.

How long does it take to process a refund?
Once we receive and inspect your return, we will process your refund. The time it takes for the credit to appear on your original payment method depends on your bank or card issuer’s policies.

Can I exchange an item for a different size or color?
Exchanges are subject to availability. The most efficient method is to return your original item for a refund and place a new order for the desired item.

I received a defective or incorrect item. What do I do?
We apologize for the error. Please contact us with your order number and photos of the item and any issues. We will resolve this for you promptly.

Products & Care

What is your sizing like?
Our swimwear is designed to fit true to size. We provide detailed size charts with measurements for each style. We recommend comparing your body measurements to the chart for the best fit, as sizes can vary between styles.

How should I care for my swimwear?
To ensure longevity, rinse your swimwear in cool water after each use. Hand wash gently with a mild detergent and lay flat to dry away from direct sunlight. Avoid hot tubs, harsh chemicals, rough surfaces, and machine washing/drying.

What is the material of your swimwear?
Our collections are primarily made from high-quality, durable fabrics like recycled nylon or polyester with spandex for comfort and shape retention. Specific fabric details are listed on each product page.

Do your swim tops offer support?
Support varies by style. Some tops include features like removable padding, underwire, or thicker linings. Product descriptions typically note the level of support offered.

Account & Website

How do I create an account?
You can create an account during checkout or by visiting the account registration page on our website. An account allows you to track orders, save your details, and more.

I forgot my password. How can I reset it?
Click the “Forgot Password” link on the login page. Enter the email address associated with your account, and you will receive instructions to reset your password.

How can I update my account information?
Log into your account to update your saved shipping addresses, contact information, and password.

My discount code isn’t working. Why?
Please ensure the code is entered correctly and is active. Check the terms of the promotion for validity dates, eligible items, and minimum purchase requirements. Some codes cannot be combined with other offers.

Is the prices on the website final?
The prices displayed are the final retail prices. Any applicable sales tax or duties for international orders will be calculated and added at checkout.

Policies & Security

How do I know my privacy is protected?
We are committed to protecting your privacy. We do not sell or rent your personal information. Details on how we collect, use, and protect your data are outlined in our Privacy Policy.

Where can I find your Terms of Service?
Our full Terms of Service, governing the use of our website and purchases, are available for review on our website.

Can I cancel or modify my order after placing it?
We strive to process orders quickly. If you need to cancel or modify an order, contact us immediately. We can only accommodate changes if the order has not yet been processed for fulfillment.